There is an answer to every question
Which shipping methods do you offer?
We ship within Germany and the EU using the standard delivery methods of DHL or Hermes.
Can I place an order from outside Germany?
You can also place an order outside of Germany. At the moment we deliver to Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Indonesia, Ireland, Italy, Canada, Croatia, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, UK, Hungary, USA.
How long does it take to ship?
The shipping usually takes 3 to 4 working days within Germany.
What are the shipping costs?
Der Preis für den Standardversand innerhalb Deutschlands beträgt € 2,30. Ab einem Warenwert von € 35,00 ist die Bestellung versandkostenfrei.
See here, for more information on international delivery.
Derzeitig bieten wir als Zahlungsmittel PayPal, Apple Pay, Klarna Rechnung, Kreditkarten, Sofortüberweisung und Überweisung an.
Orders and Returns
1. After you have found a product that you like, click on "Add to cart". Your selected products will be stored in your shopping cart until you complete your order.
2. If you wish to continue shopping, please click on "Continue Shopping".
3. If you want to submit your order, click on your "Shopping Bag" or after adding an item to your shopping cart by clicking on the button "to the shopping cart".
4. Follow the instructions of our shop, which will guide you step by step through the registration and payment formalities until you receive a short confirmation for the completion of your order.
5. As soon as you have placed your order, you will immediately receive a confirmation by e-mail to the e-mail address you provided.
If you place your first order with us, you have the possibility to create a customer account. This will definitely make it easier for you the next time you order. However, you can also place an order as a "guest" at any time.
You have made a mistake when you placed your order (e.g. entered the wrong size) or made a mistake regarding the delivery address, please let us know immediately by sending an e-mail to firstname.lastname@example.org with your order number and your changes.
Yes, but since we try to process all orders as quickly as possible, you must get in touch with our customer service as soon as possible to cancel or change an order. Just send an e-mail to email@example.com with your order number and your change and cancellation request.
You can track your order here verfolgen.
In case you are not happy with your order, you are welcome to get in touch with us here anschreiben.